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Refund policy

Your satisfaction is important to us. If you are not fully satisfied with your purchase, we will do our best to assist with a replacement or credit refund, subject to the terms below.

General Returns

If you wish to return a product because it was not what you expected or you changed your mind, you may do so within 14 days of receiving your order for a credit note of equal value (excluding shipping and handling charges).

Returns will not be accepted if:

  • The return is requested after 14 days.
  • The product has been personalized (e.g., monogrammed or embossed).
  • The product has been used, worn, damaged, or is not in its original packaging.

All returned goods will be inspected to ensure they meet return requirements. Canter+Veld reserves the right to refuse returns that show signs of use, damage, or are not in their original condition.

WARRANTY POLICY

We take pride in the quality of our products. Our standard warranty period is 6 months from the date of purchase.

Warranty Terms & Conditions

If a product is found to be defective due to a manufacturing fault, we will assess whether to repair or replace the item. In such cases, we will cover standard shipping and handling costs.

Warranty exclusions:

  • Normal wear and tear, including scratching, fading, or tarnishing of metal hardware.
  • Damage due to negligence, misuse, exposure to extreme conditions, or alterations made after purchase.
  • Issues arising from improper care or maintenance.

To report a defective item, please contact us via email, which can be found on our Contact Us page.

PERSONALISED PRODUCTS

Each personalized item is handcrafted, meaning slight variations in embossing or foiling may occur. By choosing personalization, you accept these natural variations.

Personalized items cannot be returned or exchanged, except in cases where we have made an error in customization. If this occurs, we will gladly replace the item. Please review your personalization details carefully before confirming your order.

RETURN INSTRUCTIONS

To initiate a return, please:

1.         Email us at hello@canterveld.com, including:

    • Your reason for returning the product.
    • A copy of your payment confirmation.
    • Ensure the product is packed in its original packaging before shipping it back.

We’re here to help, please contact us with any further questions regarding our policies.